- Product Safety and Quality Control
- Product Safety
- Response to quality control
- Quality Management System
- Basic Policy for Responsible Publicity and Marketing
- Participating in the JAWFP (Japan Association for the World Food Programme) Corporate Program as a “Partner”
- Handling Complaints
- Initiatives in the pharmaceutical business and sales ratio
- Activities of the Group Manufacturing Industry Cooperation Committee
This section introduces the NAGASE Group's Product Safety, Quality Control, and Basic Policies for Responsible Advertising and Marketing.
Product Safety and Quality Control
The NAGASE Group considers product safety and quality control a major social responsibility in order to provide customers with safe products and build a safe and secure society. According to the NAGASE Group Product Safety Principles, we strive to ensure the safety of products through Group-wide rules and education. In addition, the Risk Management Division provides management of vendors and manufacturing contractors, support to Group manufacturing companies, and internal education.
Product Safety
Product Safety Principles
September 1, 2017
In accordance with the NAGASE Group Compliance Code of Conduct, the NAGASE Group positions product safety as one of the important issues of social responsibility in order to supply safe products to customers and build a safe and secure society, and strives to ensure the safety of products manufactured, imported and sold by us as a manufacturer.
1.Compliance with Laws, Regulations, and Internal Rules
The NAGASE Group naturally complies with the various laws and regulations pertaining to product safety, including the Consumer Product Safety Act. Beyond that, we consider product safety a key social responsibility, and, as a responsible manufacturer, strive sincerely to ensure the safety of products we produce and sell, including imported goods.
2.Formulating and Practicing Internal Rules
The NAGASE Group has formulated and manages a series of internal rules related to product safety, working proactively to ensure the safety of our products through ongoing improvement of these rules.
3.Product Safety Promotion Systems
The NAGASE Group has established systems necessary for rigorous compliance with not only product safety-related laws and regulations but also internal rules. The Group also strives to act in consideration of safety at all stages of the product chain, including research, development, planning, design, production, import, sale, and aftersale services. Further, we conduct regular internal audits and, when necessary, education and training, as well as revision of internal rules and systems.
4.Preventing Accidents from Misuse
In order to ensure safe use of its products, the NAGASE Group provides information appropriately to users, including product handling warnings and safety information helping to prevent incidents arising from misuse or negligence.
5.Product Incidents
When one of its products is involved in a product incident, the NAGASE Group takes all necessary actions to prevent harm. This may include recall of the product or other actions to prevent further harm. In these cases, the Group also proactively collects information about the product incident and shares it with product users and related parties promptly. Further, the Group also promptly provides oversight authorities with reports in accordance with laws and regulations.
6.Preventing Product Incident Recurrence
In the event of a product incident, the Group strives to determine the root cause of the incident, appropriately compiling and using the resulting records to prevent recurrence.
Response to quality control
In accordance with the Voluntary Action Guidelines on Product Safety, the NAGASE Group positions ensuring product safety and thorough quality control as one of the important issues of social responsibility in order to supply safe products to customers and realize a safe and secure society.
In order to achieve this, we have acquired international standards such as ISO 9001, and through the operation of a company-wide quality management system, we are making continuous improvements (PDCA) to improve the quality of the products we provide and continue to strive to raise the quality of all our work.
Quality Management System
In the NAGASE Group, ISO 9001 is at the center of the quality management system, and manufacturing companies have obtained FSSC 22000 and other certifications in accordance with their business characteristics.
Nagase and domestic affiliates
| Affiliates |
ISO9001 （QMS） Quality |
|---|---|
| NAGASE & CO., Ltd. | ○ |
| Nagase-OG Colors&Chemicals CO., Ltd. | ○ |
| Fukui Yamada Chemical Co., Ltd. | ○ |
| CAPTEX Co., Ltd. | ○ |
| Nagase Filter Co., Ltd./Higashi Osaka/Fukui | ○ |
| Nagase ChemteX Corporation/Harima/Sakai |
JIS Q 9100 IATF16949 〇 |
| Nagase Viita Co., Ltd./ Fukuchiyama No.1/ No.2 |
FSSC 22000 〇 |
| Nagase Viita Co., Ltd./ Head Office / Plant No.1 / Plant No.2 / Functional Glycoconjugates Plant / Functional Dyes Department / Research & Development Division | ○ |
| Nagase Viita Co., Ltd./ Plant No.2 | （GMP） |
| Nagase Viita Co., Ltd./ Functional Glycoconjugates Plant |
FSSC 22000 |
| Nagase Techno-Engineering Co., Ltd. | ○ |
| Nagase Information Development, Ltd. | ○ |
| Nagase Elex Co., Ltd. | ○ |
Overseas affiliates
| Affiliates |
ISO9001 （QMS） Quality |
|---|---|
| 【Prinova】 Aylesford, UK | FSSC22000 〇 |
| 【Prinova】 US | BRC—AA grade |
| 【Prinova】 Changzhou, China | FSSC22000 〇 |
| Nagase Electronics Technology (Xiamen) Co., Ltd. | ○ |
| Pac Tech Asia Sdn.Bhd. | IATF16949 〇 |
| Pac Tech USA-Packaging Technologies Inc. | ○ |
| Pac Tech-Packaging Technologies GmbH | IATF16949 〇 |
| 【NESCO】Nagase Engineering Service Korea Co.,Ltd | ○ |
| Sofix Corporation | ○ |
| 【NCU】Nagase ChemteX America Corporation. | IATF16949 〇 |
| 【NKL】Nagase (Malaysia) Sdn. Bhd.（Penang） | ○ |
| 【NGH】Nagase (Europa) GmbH | ○ |
| 【NPH】Nagase Philippines Corp. | ISO17025 〇 |
Please check the quality management systems of Nagase ChemteX Corporation and Nagase Viita Co., Ltd.
Basic Policy for Responsible Publicity and Marketing
The NAGASE Group handles food materials and additives for the food industry, and pharmaceutical raw materials and medical equipment for the pharmaceutical and healthcare industries, and aims to contribute to the healthy fulfilling life of people by making suggestions about materials as well as manufacturing and processing, and applications.
Moreover, the NAGASE Group carries out business activities based on social norms and public decency, in addition to legal compliance, and protects the interests of consumers as its policy.
Therefore, as our basic policy, we will never conduct exaggerated advertisements that results from information disparity with consumers, or inappropriate publicity or marketing, and we will ensure indications that cause no misunderstanding about the characteristics and efficacy of products and services. We also endeavor to observe laws and standards, and collect information from third parties such as trade organizations, which we actually practice.
We have also put forward a policy to give top priority to the health of consumers, and we specify the appropriate dosage and administration of products and services, and warn consumers against the negative effect by overdoses and excessive application.
As consumers are important stakeholders, and any disadvantages for consumers lead to those for the NAGASE Group and all stakeholders, the Group recognizes the importance of responsible publicity and marketing.
The NAGASE Group belongs to the following organizations to collect the latest information on the industries.
Participation in supply chain initiatives
The NAGASE Group is a member of the Japan Foreign Trade Council. We support the Supply Chain CSR Action Guidelines established by the Japan Foreign Trade Council and promote CSR activities together with all business partners.
Other participating supply chain initiatives
KINKA CHEMICAL SOCIETY / Japan Chemical Exporters and Importers Association / Japan Chemical Industry Association / Center for Information on Security Trade Control / THE JAPAN PLASTICS INDUSTRY FEDERATION / Semiconductor Equipment Association of Japan / Association of PET TRAY / Japan Fashion Color Association / Japan BioPlastics Association / Japan Auto Parts Industries Association etc.
Responsible advertising and marketing in the food industry
We recognize that responsible advertising and marketing in the food industry is important from the perspective of food safety and security. The NAGASE Group conducts responsible marketing in accordance with the Basic Compliance Policy and the Compliance Code of Conduct in advertising activities for the food business, such as website operation, exhibition participation, and direct mail distribution. In addition to observing the relevant laws and regulations in each country, we pay careful attention to safety, human rights, environmental issues, and social ethics as well as to appropriate labeling and expression. In addition, employees participate in briefing sessions and study sessions on compliance to ensure compliance with relevant laws and regulations.
Participation in food industry initiatives
The NAGASE Group is a member of the Japan Food Additives Association. We support the Good Manufacturing Practice (GMP) for Food Additives, which is the voluntary standard established by the association, and contribute to the safe and secure supply of food.
Other participating food industry initiatives
Public interest incorporated foundation The Brewing Society of Japan / Japan Care Food Conference etc.
Nagase Viita Co., Ltd.
Initiatives for nursing care food
NAGASE Group is working to solve various issues as the population ages in Japan. With the aging of the population, swallowing disorders have become one of the most common problems in recent years. Nagase Viita Corporation recognizes that swallowing disorders, which have become a common occurrence in nursing care settings, is a major social issue in the food industry in Japan. Trehalose's ability to retain water and stabilize ingredients provides the elderly with food that tastes good and is easy to eat, while its resistance to freezing improves the shelf life of dysphagia foods for meal providers and reduces the burden of preparing meals. As a member company of the Japan Care Food Conference, Nagase Viita Co., Ltd. is promoting the enhancement and popularization of Universal Design Food as a food for nursing care.
Policy and basic approach to access to nutrition
The NAGASE Group considers access to better nutrition as a social issue, and in order to contribute to people's healthy and prosperous lives, we globally provide solutions that utilize the Group's comprehensive capabilities, such as manufacturing and processing, application proposals, and regulatory functions, as well as material proposals.
In developing countries, hunger and undernutrition caused by poverty are social issues. The NAGASE Group is contributing to the provision of nutrient-rich foods to children in developing countries by participating in the TABLE FOR TWO (TFT).
Hayashibara Co., Ltd. (Current Nagase Viita Co., Ltd.) announced its commitment at the Tokyo Nutrition for Growth Summit 2021, an international conference hosted by the Japanese government.
| Target |
|---|
Well-being for everyone with the power of heightened biotechnology!By 2030, Hayashibara Co., Ltd. (Current Nagase Viita Co., Ltd.)will work with stakeholders to promote the spread of safe and sustainable foods that support human and global health by utilizing the functions of food materials. ・We will contribute to the transformation of the food system into a sustainable one so that everyone can eat a healthier and adequate diet. ・We will develop 100 products by 2025 and 200 products by 2030 with our partner companies. ・To support people engaged in agriculture, we contribute to reducing the environmental impact by improving soil and reducing the use of chemical fertilizers. ・We contribute to improving the productivity and product quality of food manufacturers in order to reduce food loss and waste from the food industry. ・Utilizing our food processing technology and expertise, we provide support for 100 projects annually. |
Please click here for Nagase Viita’s commitment to the Tokyo Nutrition Summit 2021.
Participating in the JAWFP (Japan Association for the World Food Programme) Corporate Program as a “Partner”
Hayashibara Co., Ltd. (Current Nagase Viita Co., Ltd.) a member of NAGASE Group, endorses the objectives of the United Nations World Food Programme (WFP), and participates as a “Partner” in the JAWFP (Japan Association for the World Food Programme) Corporate Program to support its activities. Hayashibara (Current Nagase Viita) has set “stable food security” as its materiality, and is engaged in various initiatives aimed at building a sustainable food system. Through its support for the activities of the WFP, Hayashibara (Current Nagase Viita) will contribute to society by providing humanitarian assistance to developing countries in areas where “stable food” is needed.
Handling Complaints
Though receiving a complaint from a user or business partner about a NAGASE Group product or service presents a major problem, it also offers highly-valuable information for the improvement of the Group's quality.
We strive to respond to complaint information from NAGASE Group customers and business partners in a prompt and appropriate fashion, with individual Group companies acting as needed at their respective locations.
If you have any complaints, please contact us here.
Initiatives in the pharmaceutical business and sales ratio
The NAGASE Group is engaged in the pharmaceutical business (including the provision of pharmaceutical formulations, active pharmaceutical ingredients, intermediates, raw materials, and APIs for generic products) and the pharma medical business, including the development of software in the field of medical imaging. The pharmaceutical business accounted for 4.0% of consolidated sales in the fiscal year ended March 2023. In August 2020, Nagase transferred all shares of Nagase Medicals Co., Ltd. to Shionogi Pharma Co., Ltd., a wholly owned subsidiary of Shionogi & Co.
Start of providing contract service for endotoxin removal technology
In June 2022, Nagase & Co., Ltd. began providing contract services utilizing endotoxin removal technology that is attracting attention in life sciences, including medical devices, pharmaceutical manufacturing, and cell culture. In line with the provision of the service, the Company has entered into an agency agreement with FUJIFILM Wako Pure Chemical Corporation, which has the largest share of sales of endotoxin analyzers in Japan, with the aim of responding to new endotoxin removal needs that have yet to be manifested.
Endotoxin, which is composed of the cell wall components of Gram-negative bacteria, is known as an exogenous pyrogen that causes fever and shock reactions when taken into the body. The construction of a purification process that stably produces low-endotoxin biomaterials requires a high level of technology and equipment. In the NAGASE Group, Nagase ChemteX Corporation, a core manufacturing subsidiary with strengths in the biotechnology field, developed a low-endotoxin material, and Nagase & Co., Ltd. began marketing it in 2020. In the future, we will work to expand our various service lineups utilizing our proprietary endotoxin removal technology.
Activities of the Group Manufacturing Industry Cooperation Committee
In each NAGASE Group manufacturing company, the Group Manufacturing Industry Cooperation Committee was established in 2019 and is operating with the aim of strengthening its foundation as a manufacturer. By sharing and utilizing non-financial information, such as safety, quality, and the environment, and working together to resolve various issues, we aim to enhance the corporate value of the entire Group and achieve sustainable growth.
Target Company
NAGASE Group’s domestic manufacturing affiliates (100%): 9 companies (as of April 1, 2024)
Nagase ChemteX Corporation / Nagase Viita Co., Ltd. / Totaku Industries, Inc. / Fukui Yamada Chemical Co., Ltd. / Kotobuki Kasei Corp. / Nagase Filter Co., Ltd. / Nagase Techno-Engineering Co.,Ltd. / CAPTEX Co., Ltd. / Nagase Beauty Care Co., Ltd.
