Responsibilities to Customers

The NAGASE Group considers product safety and quality control a major social responsibility in order to provide customers with safe products and build a safe and secure society. According to the NAGASE Group Product Safety Principles, we strive to ensure the safety of products through Group-wide rules and education. In addition, the Risk Management Division provides management of vendors and manufacturing contractors, support to Group manufacturing companies, and internal education.

In accordance with the Voluntary Action Guidelines on Product Safety, the NAGASE Group positions ensuring product safety and thorough quality control as one of the important issues of social responsibility in order to supply safe products to customers and realize a safe and secure society.

In order to achieve this, we have acquired international standards such as ISO 9001, and through the operation of a company-wide quality management system, we are making continuous improvements (PDCA) to improve the quality of the products we provide and continue to strive to raise the quality of all our work.

In the NAGASE Group, ISO 9001 is at the center of the quality management system, and manufacturing companies have obtained FSSC 22000 and other certifications in accordance with their business characteristics.

Nagase and domestic affiliates

Overseas affiliates

Please check the quality management systems of Nagase ChemteX Corporation and Hayashibara Co., Ltd.

• Nagase ChemteX Corporation
• Hayashibara Co., Ltd.

The NAGASE Group handles food materials and additives for the food industry, and pharmaceutical raw materials and medical equipment for the pharmaceutical and healthcare industries, and aims to contribute to the healthy fulfilling life of people by making suggestions about materials as well as manufacturing and processing, and applications.

Moreover, the NAGASE Group carries out business activities based on social norms and public decency, in addition to legal compliance, and protects the interests of consumers as its policy.

Therefore, as our basic policy, we will never conduct exaggerated advertisements that results from information disparity with consumers, or inappropriate publicity or marketing, and we will ensure indications that cause no misunderstanding about the characteristics and efficacy of products and services. We also endeavor to observe laws and standards, and collect information from third parties such as trade organizations, which we actually practice.

We have also put forward a policy to give top priority to the health of consumers, and we specify the appropriate dosage and administration of products and services, and warn consumers against the negative effect by overdoses and excessive application.

As consumers are important stakeholders, and any disadvantages for consumers lead to those for the NAGASE Group and all stakeholders, the Group recognizes the importance of responsible publicity and marketing.

The NAGASE Group belongs to the following organizations to collect the latest information on the industries.

Participation in supply chain initiatives

The NAGASE Group is a member of the Japan Foreign Trade Council. We support the Supply Chain CSR Action Guidelines established by the Japan Foreign Trade Council and promote CSR activities together with all business partners.

Responsible advertising and marketing in the food industry

We recognize that responsible advertising and marketing in the food industry is important from the perspective of food safety and security. The NAGASE Group conducts responsible marketing in accordance with the Basic Compliance Policy and the Compliance Code of Conduct in advertising activities for the food business, such as website operation, exhibition participation, and direct mail distribution. In addition to observing the relevant laws and regulations in each country, we pay careful attention to safety, human rights, environmental issues, and social ethics as well as to appropriate labeling and expression. In addition, employees participate in briefing sessions and study sessions on compliance to ensure compliance with relevant laws and regulations.

Participation in food industry initiatives

The NAGASE Group is a member of the Japan Food Additives Association. We support the Good Manufacturing Practice (GMP) for Food Additives, which is the voluntary standard established by the association, and contribute to the safe and secure supply of food.

Hayashibara Co., Ltd.
Initiatives for nursing care food

NAGASE Group is working to solve various issues as the population ages in Japan. With the aging of the population, swallowing disorders have become one of the most common problems in recent years. Hayashibara Corporation recognizes that swallowing disorders, which have become a common occurrence in nursing care settings, is a major social issue in the food industry in Japan. Trehalose's ability to retain water and stabilize ingredients provides the elderly with food that tastes good and is easy to eat, while its resistance to freezing improves the shelf life of dysphagia foods for meal providers and reduces the burden of preparing meals. As a member company of the Japan Care Food Conference, Hayashibara Co., Ltd. is promoting the enhancement and popularization of Universal Design Food as a food for nursing care.

Policy and basic approach to access to nutrition

The NAGASE Group considers access to better nutrition as a social issue, and in order to contribute to people's healthy and prosperous lives, we globally provide solutions that utilize the Group's comprehensive capabilities, such as manufacturing and processing, application proposals, and regulatory functions, as well as material proposals.

In developing countries, hunger and undernutrition caused by poverty are social issues. The NAGASE Group is contributing to the provision of nutrient-rich foods to children in developing countries by participating in the TABLE FOR TWO (TFT).

Hayashibara Co., Ltd. announced its commitment at the Tokyo Nutrition for Growth Summit 2021, an international conference hosted by the Japanese government.

Please click here for Hayashibara's commitment to the Tokyo Nutrition Summit 2021.

Hayashibara Co., Ltd. a member of NAGASE Group, endorses the objectives of the United Nations World Food Programme (WFP), and participates as a “Partner” in the JAWFP (Japan Association for the World Food Programme) Corporate Program to support its activities. Hayashibara has set “stable food security” as its materiality, and is engaged in various initiatives aimed at building a sustainable food system. Through its support for the activities of the WFP, Hayashibara will contribute to society by providing humanitarian assistance to developing countries in areas where “stable food” is needed.

Though receiving a complaint from a user or business partner about a NAGASE Group product or service presents a major problem, it also offers highly-valuable information for the improvement of the Group's quality.
We strive to respond to complaint information from NAGASE Group customers and business partners in a prompt and appropriate fashion, with individual Group companies acting as needed at their respective locations.
If you have any complaints, please contact us here.

Initiatives in the pharmaceutical business and sales ratio

The NAGASE Group is engaged in the pharmaceutical business (including the provision of pharmaceutical formulations, active pharmaceutical ingredients, intermediates, raw materials, and APIs for generic products) and the pharma medical business, including the development of software in the field of medical imaging. In August 2020, Nagase & Co., Ltd. decided to transfer all shares of Nagase Medicals Co., Ltd

In each NAGASE Group manufacturing company, the Group Manufacturing Industry Cooperation Committee was established in 2019 and is operating with the aim of strengthening its foundation as a manufacturer. By sharing and utilizing non-financial information, such as safety, quality, and the environment, and working together to resolve various issues, we aim to enhance the corporate value of the entire Group and achieve sustainable growth.